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Financial FAQs

Berger Health System strives to keep our patients up-to-date with the latest news that affects them. With this goal in mind, we want to answer important questions that you may have. Below are frequently asked questions and answers.

Financial assistance

Berger Hospital has a policy to provide charity care to patients who meet the eligibility requirements for such care. To find out more information about how we may be able to help, please call 740.420.8020.

What are my payment options?

You can pay by check, money order, Visa, MasterCard, American Express or Discover. Please include your patient number on any payment information you submit.

How long will it take my insurance company to pay their portion of the bill?

On average, an insurance company will process a claim within 45 days. Patient financial services will follow up with the insurance company to expedite the resolution of the claim. At times you may need to contact the insurance company to assist in this process.

Why did my insurance pay only a part of my bill?

Most insurance plans require that you pay a co-payment, co-insurance and/or a deductible for your healthcare expenses. Your bill may include charges that you are responsible to pay, such as noncovered items or out-of-pocket expenses. Contact your insurance company for specific information pertaining to your coverage.

Why do I need to call the insurance company if they do not pay the bill?

If you have a PPO policy or an individual policy, you are ultimately responsible for the total bill or any portion of the bill your insurance plan does not pay. Patient financial services will make every effort to collect payment on the account from your insurance company, but we may need your assistance to resolve any concerns.

How do I find out if my insurance has paid or how much they have paid?

When your insurance company processes your claim, you should receive an explanation of benefits (EOB) in the mail. The EOB will contain payment information and the amount due from the patient. Contact your insurance company with questions about the status of a claim or how the claim was processed.

Why did I receive more than one bill for my hospital visit?

In addition to the hospital bill, you may receive bills for professional services you received during your visit. These ancillary bills are from providers such as radiologists, cardiologists and/or pathologists. The hospital is not responsible for the billing or collection of these services. If you have questions about these bills, please call the number listed on the billing statement.

What happens if my account is delinquent?

When a balance is due, you should receive three statements in the mail. If the account is not paid in full, it may be referred to our billing agency. If the account is not paid after further attempts to collect by the billing agency, the account will be sent to a collection agency.

How do I obtain an itemized statement?

Itemized statements will only be sent to patients upon request. A Berger Hospital itemized statement can be requested by calling 740.420.8020.

What if there is an error on my bill?

If you believe that your bill is incorrect, contact a patient financial services support specialist at 740.420.8020, and we will be happy to discuss it with you.


If you believe that your bill is incorrect, contact a patient financial services support specialist at 740.420.8020, and we will be happy to discuss it with you.

Will Berger still be a MediGold provider?

Yes. We have been in discussions with MediGold and have been assured that MediGold is looking forward to continuing a long-standing relationship with Berger and is committed to the healthcare consumers in Pickaway County.

Will MediGold continue to pay for services provided by physicians at the hospital?

MediGold has advised us that current arrangements remain in place.

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